Product Returns

We want our customers to love Shards of London jewellery as much as we do, so if you are in anyway dissatisfied with your order, we will be happy to offer you an exchange or refund within 28 days of purchase. This includes items purchased in the sale.

All goods must be returned in perfect condition and in their original packaging. All items must also be returned to their original place of purchase – online sales cannot currently be refunded at the any of our stockists and vice versa.

Once items have been safely received by Shards of London, the credit or debit card originally used for the purchase will be credited with the cost of the goods. Delivery charges will only be refunded in exceptional circumstances. Refunds will be processed within 48 hours of receipt, but some credit card companies may take up to 7 working days to credit your account.

Please complete the form below to request an RMA number.

Order Information
Product Information & Reason for Return